Please note that this return policy applies to products purchased on ReimageBeauty.com. Currently, ReimageBeauty.com only ships within the United States. For purchases made at one of our retail partners, please contact that retail partner.
We value our relationship with you and your experience is important to us. Although we have tried to provide an accurate representation of our shades, the shade displayed will vary based on your monitor, device and the associated settings.
Purchased Less Than 30 Days:
If you are not satisfied with an item you purchased, you have up to 30 days from the date of shipment to return it. The item must not be used or opened and must be in its original packaging. Returns are credited in the original form of payment.
Purchased More Than 30 Days:
Returns received more than 30 days after the shipment date cannot be processed.
Gift with Purchase:
Returns must include the free gift or free product if such FREE products or FREE gifts were included with your purchase in order to be refunded in the original form of payment.
Defective and Incorrect Items:
We apologize for any defective or incorrect item you received. Please submit a return request by logging into your REIMAGE account to notify us of the defective or incorrect item to receive your replacement item.